Concord USA - Refund Policy

Last Updated: [11-28-2023]

Welcome to Concord USA! This Refund Policy outlines our guidelines for refunds for products purchased on our website.

1. Refund Requests

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a refund within the first 30 days after placing your order.

2. Eligibility Criteria

To be eligible for a refund:

• The refund request must be submitted within 30 days of the order date.
• The product must be unused, in its original packaging, and in the same condition as when received.

3. Refund Process

To request a refund, please contact our customer service team  with the following information:

• Order number
• Reason for the refund request

Once your request is received and approved, we will provide instructions for returning the product.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the product is damaged or defective. We recommend using a trackable shipping method for returns.

5. Refund Timing

Refunds will be processed within 10 days of receiving the returned product. The refund will be issued to the original payment method.

6. Exclusions

Refunds will not be provided for:

• Products damaged due to customer misuse
• Products returned without the original packaging

7. Contact Us

If you have any questions about our Refund Policy, please contact us.